COVID-19

As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. We wanted to provide an update on the steps we are taking to ensure the safety of our guests and employees, as well as the increased flexibility we are offering in the event your travel plans need to change.

At this time, Boulder Brook is closed through April 30,2020. In line with stay-at-home orders in Colorado, all employees have been sent home. Please feel free to contact us at contact@boulderbrook.com or (970) 586-0910. (Please do not call the 800 number as we are having difficulties getting that line forwarded). We will check email daily.

Your Travel Safety
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:

• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
• We have increased the deployment of antibacterial hand sanitizers.

Your Travel Flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our reservation policies to give you extra peace of mind:

• Existing Reservations. All reservations – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. Deposits will be converted to gift certificates for in-state guests and will be refunded for out of state guests.
• New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between March 15 and April 30, 2020, for stays between March 15 and April 30, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. Deposits will be converted to gift certificates for in-state guests and will be refunded for out of state guests. Standard cancellation policies apply to all reservations beyond April 30. 2020.

If you need to adjust your reservation made via the Boulder Brook website or front desk, please contact us at (970) 586-0910 between 9 am and 3 pm daily or by email at contact@boulderbrook.com. If you need to adjust reservations made through another travel site, please contact them for assistance.

We look forward to your stay at Boulder Brook, whether that be now or in the future! Please stay safe!