August 10th, 2013
Whether you are planning to stay a day or a week, Estes Park has many things to offer.read more
RESERVATIONS & DEPOSITS Boulder Brook accepts reservations up to 12 months in advance. All reservations must be guaranteed by a deposit of one night’s stay or 50% of the total stay, whichever is greater. Payment for the balance of the reservation is due at check in.
Deposits may be made by personal check if the check is received by Boulder Brook at least 30 days prior to the scheduled arrival date. We will hold the reservation for no more than 7 days while the check is in transit.
Guests who pay in cash at check-in will be required to present a credit card which will be pre-authorized for $100, or a $100 cash deposit (in addition to full payment of the room rental) to cover incidental expenses or fees. The cash deposit will be refunded at check out, less any incidental charges.
CANCELLATIONS Cancellations 15 days or more days prior to scheduled arrival are eligible for a deposit refund, less a $50 cancellation fee. Cancellations within 15 days of scheduled arrival are non-refundable. No refunds or re-schedules are allowed after check-in.
NO SHOWS If a guest fails to arrive on the arrival date of a reservation, the entire reservation will be cancelled and the deposit will be forfeited. If you cannot make your scheduled arrival date but intend to use your remaining hotel nights, please contact Boulder Brook to confirm your actual arrival date. Guests will still be responsible for room nights reserved but not used.
NO SMOKING PROPERTYBoulder Brook is a NO SMOKING FACILITY, indoors and outdoors. Smoking is not permitted in the suites or on the resort grounds. A $150 fine per day will be assessed if any signs of smoking are found. Guests found violating this policy may be asked to vacate with no refund.
PET POLICY Pets are not allowed on the property. A $150 fine per day will be issued if a pet is discovered in your suite, reported to our staff, or if we find signs that a pet has been in your suite. Guests found violating this policy may be asked to vacate with no refund.
CHECK-IN Check-in begins at 3:00 PM daily. If you will be arriving after the office closes (6 PM in winter and 8 PM in summer), please contact the office to make late check-in arrangements.
CHECK-OUT Check-out time is 11:00 AM. If you will be leaving before the Front Desk opens, you may deposit your key in the Key Drop box to the right of the lobby door. Any remaining balance on your account (mini-bar, gift shop purchases, etc.) will be charged to the credit card provide at check-in unless prior arrangements are made.
PARKING Parking is limited at Boulder Brook. Room rental includes parking for one car per room (Riverview Lodge Suite and Mountain Lodge Suite can accommodate two cars parked tandem). Short-term visitor parking may be available – check with the Front Desk. All cars must be registered at the Front Desk. Non-registered vehicles are subject to tow. Sorry, we cannot accommodate RVs on the property.
CHILDREN Children are welcome in the One-Bedroom Suites and the Lodge Suites. Please supervise children at all times on Boulder Brook grounds. Also, please respect the privacy of other guests by avoiding activity near their units, and refrain from throwing rocks in the river.
HOUSEKEEPING Housekeeping services are provided to each room daily, unless the Privacy sign has been placed on the outside door handle of your room. Housekeeping works limited hours each day. Any rooms still exhibiting the Privacy sign at noon will not be serviced that day. If your room has not been serviced, additional supplies (ie. soap, shampoo, coffee) are available from the Front Desk.
Daily service includes making the bed, emptying the trash, replacing towels (if on the floor) and replenishing toiletries. Sheet are changed every three nights.
HOT TUB The outdoor hot tub is available to all guests. Children must be supervised. Please be gentle with the cover and replace it when you are done. Please do not eat or drink in the hot tub. Hot tub towels and bathrobes are available at the Front Desk. This is a no smoking area. NO GLASS ALLOWED IN HOT TUB AREA
BICYCLES We do not allow bicycles to be placed or stored in the suites. They can be locked on your front or back decks. A $150 cleaning fee will be issued if a bike is discovered in your suite or if we find signs that a bike has been in your suite.
BOARDING PASSES The Front Desk staff can print boarding passes for you. Please provide them with the information necessary to check-in online. You will not have direct access to the computer.
DVD RENTALS Boulder Brook offers a DVD library available for guests to check out at no charge. Guests may keep the DVDs for the duration of their stay. If the movie is not returned at check out or found in the room, guests will be charged $25 per missing DVD to the credit card provided at check-in. We understand that on occasion a DVD gets scratched. If a DVD becomes damaged, please return it to the Front Desk and notify the staff of the damage. Thank you!
FAX A fax machine is available at the Front Desk during office hours. The fee is $1.00 for the first page and 50¢ per additional page, incoming or outgoing. To receive a fax, please notify the Front Desk first. The fax number is (970) 586-8067.
FISHING You are welcome to fish – catch and release – in Fall River on Boulder Brook property. A Colorado fishing license is required and can be purchased at several area businesses.
LOST ROOM KEY Boulder Brook uses traditional keys for the rooms. As such, if a key is lost, we must change the lock on the room to ensure the security of subsequent guests. If you loose your key, you will be charged a $100 lock change fee. If you accidentally take the key home with you, you will be provided 48 hours to return the key to Boulder Brook to avoid the lock change fee.
LOST AND FOUND Lost and found items can be turned in or redeemed at the Front Desk. The Front Desk maintains a log of all items turned in and holds items for 3 months.
MASSAGE CANCEL POLICY Payment for massages is due at time of massage confirmation. Cancellations made 48 hours or more prior to scheduled massage appointment may be changed or cancelled with no penalty. Cancellations made less than 48 hours prior to the scheduled massage appointment are non-refundable.
OCCUPANCY Each suite has a limit to the number of people occupying the room. The maximum number of guests allowed in suites 1-8 is 2 adults; suites 9-19 will accommodate up to 4 people; 18 & 20 accommodate up to 6 people. Standard room rates are based on two people. The charge for extra guests is $10.00 per person per night. Undeclared overnight guests will be charged $25.00 per person per night.
PICNIC & GRILL AREAS Picnic & grill areas are located throughout the property and are open to all guests. The grills are gas powered. Grilling tools may be borrowed from the Front Desk.
TOWELS AND OTHER BOULDER BROOK PERSONAL PROPERTY Boulder Brook offers many personal items for guest use during their stay, including extra towels, bathrobes, and BBQ utensils. These items remain the property of Boulder Brook and should be returned to the Front Desk or left in your room at check out. Do not removed Boulder Brook property from the premises. Missing items will be charged to the credit card provided by the guest at check in, based up on management’s replacement value.