Guest Satisfaction

At Boulder Brook, we are committed to providing a clean, comfortable and relaxing environment for our guests. We continuously solicit feedback from our guests in order to determine what our guests value the most and where we may or may not have met our guest expectations.

Based on the feedback we receive from our guests, we plan capital improvements for the upcoming year. Each year we do a mixture of routine maintenance projects and new guest enhancements. In recent years, we have installed a new hot tub, built a gazebo (with heaters), replaced the roof on all the buildings, installed new flooring in all units, replaced most of the sofas, coffee tables, and dining tables. We’ve also purchased a new (quieter) ice maker and installed a new telephone system. We’ve also added a 5% discount for all repeat guests and added a welcome basket with bottled water and popcorn for all guests!

In addition to direct feedback we get from our guests during their stay, our primary methods for soliciting guest feedback are the Guest Survey, which is sent to all guests at check out, and TripAdvisor.com. TripAdvisor is an online hotel review website. We monitor our listing and encourage all guest to post reviews on TripAdvisor so that other prospective guests have a great resource to help them choose whether to stay at Boulder Brook.

We love to hear from our guests! Please stop by the Front Desk and tell us about your stay. And, please complete our Guest Survey after your stay. Your vacation is important to you, and we want to make it the best it can be!